We're here tohelp.

Message us on WhatsApp.

The quickest way to reach us: +965 9859 9976. We answer messages only, not calls.

Support is for bookings, payments and app questions. If you are in crisis or at risk of harm, call 112 (Kuwait emergency) right away.

Reach our support team.

Send us a message anytime at mindscapekw@gmail.com. To help us respond faster, include your account email and, if it's about a booking, the therapist name and session date.

Support hours: Sunday–Thursday, 9:00 AM – 6:00 PM (Kuwait time). Messages sent outside these hours are answered the next working day.

Before you write.

How do I book a session?

Open the Mindscape app, browse therapists by specialization and language, pick a time slot and a session mode (video, audio, or chat), then confirm and pay securely.

How do I cancel or reschedule?

Go to Appointments in the app, open the booking, and choose to cancel. Cancellations before the lock-in window are refunded in full to your Mindscape wallet, ready for your next booking. If you need help, message us on WhatsApp.

I had a problem with a payment.

Payments are processed securely through MyFatoorah (KNET, debit, and credit). If you were charged incorrectly or a booking did not confirm, message us on WhatsApp from the booking screen (it adds your booking reference) and we will resolve it.

How is my information protected?

Your sessions and personal information are kept private. See our Privacy Policy for full details on how data is handled.